Shipping & Return Policy
What's your shipping policy?
All items are shipped within 2-3 days of order placement. Due to COVID-19, there may be a delay in shipping by 1-2 days. All items are shipped USPS First Class or Priority Mail depending upon weight. $2.99 Flat Rate shipping. All orders $25 or more receive free shipping.
What's your return policy?
We get that sometimes things just don't work out & returns are needed. We're here to make your return process as easy as possible!
Please review our return policy below and download a return form. A completed return form MUST be mailed in with returned items.
Returns postmarked within 7 days of date received will be eligible for a refund on the original method of payment or store credit.
Returns postmarked within 8-21 days of date received are eligible for store credit only.
Once delivered to our headquarters, returns will be processed within 5 business days.
After 21 days, we are unable to accept returns on any purchases (online or in store).
Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
All items must be returned to us in their original condition
The following items are FINAL SALE:
- Items purchased with a discount code/temporary sale of 30% off or more.
- Items that have been personalized or customized.
Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
- Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches us. If you are needing a different size/color item, you can either:
- Reorder the item in the size you need and then send the original item back to us (postmarked within 7 days) for a refund.
- Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.
Damaged/Defective Items or Incorrect Orders:
- Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
- Damages must be reported to us prior to using the item.
- All reports must be made within 3 days of receiving your order or it will not be accepted.
- Please contact us immediately and provide us with a picture of the damaged/defective item(s) you believe are missing from your order. Please include your first and last name and order number.
Since we are constantly rotating inventory and running new promotions, it is not feasible for us to offer price adjustments on past purchases. We can however offer a store credit in lieu of a price adjustment if the adjustment is requested within 3 days of your original purchase.
Lost or stolen packages:
Ownership of packages is turned over to USPS transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.